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COVID POLICIES

COVID POLICIES

JUNE 11TH, 2021 UPDATE

As of June 11th, 2021 The Rock Store IS available for IN STORE shopping. In compliance with government mandated by-laws we require the following for entry:

  • mandatory masks
  • use of hand sanitizer
  • maximum allowance of 5 customers allowed at any given time

If there is a long line, we request customers keep their shopping experience to a 30 min time limit to keep the line moving. 

CURB-SIDE PICK UP
Please allow 2-3 days for curbside pickup. If you need your order earlier, we may be able to accommodate your request but it is not guaranteed. You will receive a confirmation order when it is ready for pick up. 

SERVICES AND WORKSHOPS:
Please note, all of our workshops and services are still being offered online. 

 

APRIL 8TH, 2020 UPDATE

As of April 8th, 2021 The Rock Store is NOT available for in store shopping in compliance with provincial lockdown requirements. Please visit us online for all your crystal needs. If you want to see something in the store, please call us to arrange a video call shopping experience. 

CURB-SIDE PICK UP between Tuesday to Sunday 12-5 PM by appointment only. For orders purchased online, please allow 2 - 3 business days to have your order ready for pick up. Only in some cases can we have your order ready same day. 

SERVICES & WORKSHOPS:

Please note, all of our workshops and services continue to be available online.

MARCH 9th, 2020 UPDATE
The physical store is now open as of Tuesday, March 9th, 2021. We have rearranged the store, to support the flow of traffic and made sure the safety measures are in place to support our communities and staff. We want to thank all our customers for their understanding and compliance with these policies. 

We are very grateful that we can reopen our doors. To ensure the continuity of our offerings and safety of our staff and community The Rock Store complies with the government mandated Mask Policy for indoor establishments.

With the current allowance to reopen, find here our covid policies. 

Maximum 7 customers allowed in store. 
Mandatory Hand Sanitizer 
We require all participants to sanitize their hands if you plan to touch the crystals. Thank you for understanding and keeping our community safe. 

Mask Exception Services: For those unable to wear a mask we can offer online shopping, curbside pick up and video call shopping.  

NOVEMBER 23rd, 2020

As of Nov 23rd, 2020 The Rock Store is under lockdown and not allowed to offer instore shopping:

This is what is available to our customers:

Online Store - for shipping and curbside pick up
Video Call Shopping 

All Curbside pickups and Video Call Shopping are by appointment only to scatter customers throughout the day. 

MASK POLICY

In our efforts to protect our community and our staff, please make sure you have a mask to pick up your online order or for front door shopping.